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The Mortgage Group Pty Ltd trading as ALG Australian Lending Group
Credit Licence: 505575
Credit Representative: CR 392527
Phone: 07 3337 7680
Contact FAQs
Common questions about getting in touch with us.
How quickly will I hear back after submitting a contact form?
We aim to respond to all enquiries within 2 business hours during office hours (Monday to Friday, 9am to 5pm AEST). For urgent enquiries, please call us directly or use the live chat feature on our website.
What information should I have ready when I contact you?
To help us provide the best advice, it helps to have the following ready: the type of finance you need, the approximate amount, your employment details, and any specific requirements (e.g., a particular vehicle or equipment). Don't worry if you don't have everything — we can guide you through the process.
Is there any cost to enquire or get a quote?
Absolutely not. All enquiries, quotes, and consultations are 100% free with no obligation. Our service is free to you — we are paid by the lender when your loan settles.
Can I speak with someone directly?
Yes, you can call us on 07 3337 7680 during business hours (Monday to Friday, 9am to 5pm AEST) or email us at info@australianlendinggroup.com.au. We recommend booking a phone consultation so we can prepare for your call and ensure a specialist is available for your needs.
What if I have a complaint?
We take complaints seriously. You can submit a complaint via our complaints page at yourfinanceguide.com.au/complaints or email info@australianlendinggroup.com.au. If you're not satisfied with our response, you can escalate to the Australian Financial Complaints Authority (AFCA).
WARNING: This comparison rate is true only for the example given and may not include all fees and charges. Different terms, fees, or other loan amounts might result in a different comparison rate. Comparison rates are based on a secured loan of $30,000 over 5 years for vehicle finance and $50,000 over 5 years for equipment finance, as required under the National Credit Code.