- Brand
- Commonwealth Bank
- Underwriter
- Hollard Insurance Company
- Product page
- On Commonwealth Bank site →
- Building insurance up to a chosen sum insured
- Contents insurance up to a chosen sum insured
- Optional accidental damage cover
- Optional portable contents cover
- Standard storm, fire, flood and theft cover with policy-specific definitions
- Emergency repair coverage subject to claim approval
What CBA home insurance actually is
CBA home insurance is a co-branded product distributed by Commonwealth Bank and underwritten by Hollard Insurance Company. CBA is the distributor; Hollard carries the risk and handles the claims process. This is a common structure in Australian bank-branded insurance and matters because the actual claims experience depends more on the underwriter than on the brand on the policy document.
For CBA customers, the product is available through the CBA app, NetBank online banking, and over the phone. The application path is streamlined for existing CBA customers because the bank already has the relevant address and basic identification data.
Where CBA home insurance fits in the market
CBA home insurance pricing typically sits in the middle of the Australian market, not the sharpest premium and not the most expensive. The sharpest home insurance premiums in 2026 generally come from direct insurers (Budget Direct, Youi, AAMI for some risk profiles), while bank-branded products distribute through the bank channel at slightly higher pricing that reflects the distribution cost.
For CBA customers with an existing banking relationship and an interest in convenience over the absolute lowest premium, the product is a reasonable middle option. For borrowers focused on the cheapest premium for the coverage tier, broader market comparison through CHOICE, Canstar Star Ratings or a broker is generally a better starting point.
The Hollard underwriter context
Hollard Insurance Company is one of the larger Australian general insurance underwriters, with a portfolio that includes several bank-branded products and direct insurance brands. The claims experience at Hollard is broadly consistent across the products they underwrite, which means the actual claims service for CBA home insurance customers is broadly similar to what Hollard delivers under their other brands.
This is worth knowing because consumers sometimes assume bank-branded insurance comes with bank-quality service. In reality, the service is the underwriter's service. Reviewing Hollard's independent customer satisfaction data is a more useful signal than CBA's overall bank satisfaction data.
When CBA home insurance is the right pick
CBA home insurance is a reasonable choice for: existing CBA customers who value the convenience of integrated banking and insurance through one app, customers who do not want to spend significant time comparing the market and want a competent middle-of-market option, and borrowers whose home loan is with CBA and who want the convenience of paying premiums through automatic deduction from a CBA transaction account.
It is not the right pick for: customers focused on the absolute cheapest premium (direct insurers typically beat bank-branded pricing), customers with non-standard properties or higher-value claims history (specialist insurers may offer better terms), or customers who value the highest-rated claims service (some independent claims surveys rate other underwriters above Hollard).
The honest pros and cons
- Integrated with CBA banking app for existing customers
- Standard coverage tiers for typical Australian household
- Middle-of-market pricing without surprises
- Streamlined application for existing CBA customers
- Premium typically higher than direct insurers (Budget Direct, Youi, AAMI)
- Claims service is Hollard's, not CBA's, despite bank branding
- Coverage definitions can be narrower than premium products from specialist insurers
- Bundling discounts with CBA banking products are modest
Frequently asked questions
Who underwrites CBA home insurance?
CBA home insurance is underwritten by Hollard Insurance Company. Commonwealth Bank distributes the product and handles the customer relationship for application and ongoing service; Hollard carries the insurance risk and runs the claims process.
Is CBA home insurance any good?
CBA home insurance is a competent middle-of-market product with standard coverage tiers and broadly competitive pricing for the bank-branded segment. It is rarely the cheapest option (direct insurers typically beat bank-branded pricing) and rarely the best on claims service (the service depends on Hollard, not CBA), but it is a reasonable choice for existing CBA customers who value convenience.
How much does CBA home insurance cost?
CBA home insurance premiums depend on the property location, building and contents sum insured, claims history and other risk factors. The pricing typically sits in the middle of the Australian market. For a specific property, getting a quote through the CBA app or NetBank takes a few minutes and produces an exact premium.
Can I get a discount on CBA home insurance?
CBA offers modest bundling discounts for customers holding multiple CBA products (home loan, transaction account, other insurance products). The discounts are typically smaller than the gap to a sharper direct insurer, which means bundling does not generally make CBA home insurance the cheapest option in absolute terms.
How do I file a CBA home insurance claim?
Home insurance claims under CBA-branded policies are filed with Hollard, the underwriter. The CBA app provides the claims contact details; the actual claims handling is Hollard's process. Australian Financial Complaints Authority (AFCA) is the external dispute resolution body if a claim is disputed.